Sentel is a long established software development house with expertise in cloud-based technologies. We give network providers unified communications analytics to enhance their customer’s business intelligence
We are always on the look out to secure new talent and excellent professionals to join our successful and growing team.
If you would like to hear more about us and how we can help you make that step, contact us at firstname.lastname@example.org
Service Desk Team Member
To manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met.
Provide remote assistance over the phone, through instant messenger and
through the use of remote support tools including Teamviewer and LogMeIn Rescue.
Proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger.
Provides technical & customer support.
Provide online and face to face customer training.
Working with customers to identify hardware and software problems and advising on the solution.
Logging and keeping records of customer queries using CRM system Microsoft Dynamics.
To achieve agreed service outcomes and outputs, build customer relationships and personal appraisal targets as agreed.
Updating self-help documents and ‘how to guides’.
Preparing hardware for customer site installs.
Testing and fixing faulty equipment.
Qualifications / Experience:
3rd level IT qualification in Computer Science, Networking or equivalent.
Up to date IT and helpdesk skills. ITIL knowledge desirable.
Excellent interpersonal, communication and customer care skills.
Excellent organisational and record keeping skills.
The post holder is required to have knowledge of Windows operating systems, servers, MySQL or other database, F/SFTP Data transmission, TCP/IP, remote desktop and diagnostics.
CDR / telecoms experience an advantage.
An ability to multitask.
Good attention to detail.
An ability to work to tight deadlines.
Technical Project Manager
As the Technical Project Manager you, will manage the process of implementing software based solutions in a business context.
You will primarily be responsible for leading the efficient utilisation of the team of developers and managing customer expectations via our help desk.
Your experience working through the full lifecycle will be integral as will be your ability to question, detect and verify.
Qualifications / Experience:
Proven working experience as a project manager in an IT/Communications/Network environment.
Technical knowledge with software experience.
Information Technology (IT) literate; proficiency in a multitude of platforms.
Great interpersonal and communication skills.
Good team working skills.
High degree of accuracy and attention to detail.
Excellent time management and organisation.
Be highly organised and deadline focused.
Have customer focus.