Why you should justify a hosted call analytics solution

Finding the right technology for your business can be challenging. Fortunately there are many ways to reduce costs by using hosted call analytics. The three main categories in which savings can be made are:

  • Cutting your spend for telecommunications services
  • Spreading cost reductions to other areas of business due to indirect savings.
  • Reducing your labour expenses through a higher standard of efficiencies

Lets take a closer look.

Cutting Spend: 

Strategic sourcing can help you avoid incurring new costs and can effectively reduce your spending by 5 to 25 percent and help you to avoid incurring new costs.  In addition, automating the management of your telecom invoice system can help you make savings of 2 to 15 percent.

Indirect savings: 

Indirect savings tend to compliment eachother, for example streamlining procurement and improving collaboration can reduce costs by 5 percent which as a result allows staff to be more productive. Your individual savings will depend on whether you need to optimize the hosted call analytics you currently have or whether you are starting from scratch.

Reducing labour expenses:

It is impossible to quote precise numbers without more details on your business, however this category of savings is typically the one with the most impact. Through using a hosted call analytics, you can improve full time equivalent reallocations (FTE) and business product outsourcing (BPO),this can be done by automating those time consuming manual processes that can hinder your businesses performance. These include: Procurement, inventory management, help desk costs incurred when resolving a problem, invoice consolidation, usage charge back and reporting.

If your still not sure about hosted call analytics solutions, here are some questions that can help you decide.

  1. Are your current expense management tools reliable and consistent?
  2. Are your key stakeholders committed to pursuing every avenue for savings?
  3. How often are reconciliations and inventory clean ups performed?
  4. Are you able to access accurate reports when you need them? 

When your ready to dive into the finer details, you can contact us through the website for more information.

Major growth predicted in Unified Communications

Unified communications is the future for most companies, in fact the global market insight report has published  promising figures for the industry as a whole. The report predicts revenue estimates of 95 billion pounds by 2023. The main reason for the growth predictions is long term cost savings and improved workforce efficiency across a range of industries including enterprise, government, healthcare and education. The associated benefits of UC analytics has led to a number of small-medium sized enterprises adopting the software in recent years. Various other benefits include mobility and collaboration. According to the report, Global UCaaS market size will grow at 16.4% CAGR from 2016 to 2023, since it eliminates infrastructure cost along with offering a centralized management system wherein services are provided by means of the cloud.

Sentel is the market leader of Unified communications in Northern Ireland and has worked hard to establish and sustain meaningful relationships with our clients. Sentels bespoke software solutions offer reliability, security and ease of integration, which are the fundamental critical success factors needed to compete in the industry. Our aim is to provide you with enhanced data analytics to improve your companies business performance! Get in touch with us today to arrange your FREE 30 day trial, which will allow you to experience the benefits of Sentels services.

Stop your phone system being used by hackers

The unfortunate reality of today’s business world is that phone systems can be hacked in a matter of minutes, the result? Hackers use your system as a cash machine and you foot the bill!

How does it happen? International criminal operations, AKA (hackers) use your system to make calls to premium rate numbers with the intention of making as much money as possible before being detected. Often, businesses do not realise their system has been hacked until their service provider alerts them of the suspicious activity, or until they receive their telephone bill! Empty offices increase the risk of being hacked which means most incidents occur after hours of over the holidays, not exactly what every business owner looks forward to after a well deserved break!

Unfortunately, it is almost impossible to stop hackers from gaining access to your telephone system, however the first step in reducing your risk is to ensure your business has a reliable fraud detection software.

Sentels toll fraud detection software actively minimizes the risk of hackers gaining access to your system, by informing you of any possible threat, allowing you to stop it immediately. More information regarding Sentel and our bespoke software solutions can be found on the company website: http://www.sentel.co.uk/ Or take a 2 minute look at our video. https://vimeo.com/158928692#t=0s