Detailed Insights at Your Fingertips
From high-level summaries to in-depth analysis our reports help you make data-driven decisions by providing detailed and actionable insights into your communications environment.
Customisable Templates
Use pre-built templates for common reporting needs or create custom templates tailored to your specific requirements.
Include charts, graphs and tables for a clear and professional presentation of data.
Performance Metrics
Track key performance indicators (KPIs) such as call handling times, customer satisfaction scores and service level agreements (SLAs).
Compare performance across different teams, agents on call centres, departments and locations to identify best practices, league tables and areas for improvement.
Historical Data Analysis
Analyse historical data to identify long-term trends and patterns.
Use past performance data to inform future strategies and improve operational efficiency.
Automated Reports
Schedule automated reports to be delivered to your inbox, ensuring you always have the latest data without manual effort.
Customise the frequency and format of reports to suit your needs.
Want to learn more about how Sentel CA3 can transform your analysis and reporting?
Join the future of business analytics and leverage the power of data to transform your organisations communication strategy.